Reference

Terms That Cover Your Account on BD Runny

These terms set out what you agree to when you open and use a BD Runny account — from how deposits through bKash, Nagad, and Rocket are handled, to how we manage account access and what happens if something needs to be reviewed.

Account registration requiredbKash, Nagad, Rocket deposits coveredEligibility depends on local lawApplies to all account activitySubject to change with notice
BD Runny Terms That Cover Your Account on BD Runny
REACH US DIRECTLY

How to Contact Us About These Terms

If any part of these terms raises a question about your account — a held transaction, an access restriction, or a change you did not expect — reach our support team through the channels below. We handle terms-related queries separately from general account help so they get to the right person faster. Response times depend on query volume, but we work through the queue in the order received.

Live Chat Open the chat widget from any page on BD Runny. Mention that your query is about the terms and conditions so it routes correctly from the start.
Email Support Send your account query to our support address. Include your registered mobile number and a short description of the issue for quicker handling.
Account Help Centre The Help Centre covers common terms questions — account restrictions, wallet verification steps, and what triggers a manual review on your account.
HOW WE HANDLE DATA

Account Security and Your Data Under These Terms

These terms also set out how we hold and use the data tied to your account. We keep your registration details, transaction history, and device access logs for as long as your account is active and for a period after closure as required by our operational obligations. You can request a copy of the data we hold on your account by contacting support with your registered mobile number. We do not share your personal data with third parties outside the scope described in these terms. Account security is a shared responsibility — we protect data on our side, and you keep your login details private on yours.

Data Retention We retain your account data and transaction records for the period set out in these terms. After account closure, a retention window applies before permanent deletion is carried out.
Account Security We use encrypted connections for all account sessions. If you suspect unauthorised access, contact support immediately and we will lock the account while we review.
Data Requests You can ask us to show you the data we hold on your account. Send the request through email support with your registered mobile number and we will respond within the timeline in these terms.
Terms Updates When we update these terms, we notify you via your registered contact before the change takes effect. You can also check this page directly to see the current version at any time.

Common Questions About These Terms

If something in the terms is unclear, these answers cover what most accounts need to know. For anything not covered here, contact support directly.

Yes. Creating and using an account means you accept these terms. If you do not agree with any part, you should not proceed with registration or continued account use.

We notify you through your registered contact before any material change. If you continue using the account after that notice, it counts as acceptance of the updated version.

Yes. All wallet transactions — deposits or withdrawals via bKash, Nagad, or Rocket — fall under these terms. The verification steps that apply to each are described in the relevant section above.

Yes. If activity on your account breaches these terms, or if a transaction requires manual review, we may place a temporary restriction while we complete the check. Support can advise on the status.

Contact support by email with your registered mobile number and a data request. We will respond within the timeline described in these terms and provide a summary of what we hold.

Yes. Whether you can access and use this platform depends on your local law and the region you are in. We cannot confirm eligibility on your behalf — check your local regulations before using the account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.