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What You Agree To When You Use BD Runny

Access to BD Runny depends on your local law and whether your region is eligible — read these terms before you open an account. They cover how your account works, what we expect from you, and how we handle disputes.

Jurisdiction-Dependent AccessAccount Holder ObligationsWallet & Payment RulesDispute Process
BD Runny What You Agree To When You Use BD Runny
LEGAL CONTACT PATHS

Reach Us About Account or Legal Queries

If you have a question about these terms, your account status, or a payment dispute, our support team handles legal and account queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you reach out.

Team online

Live Chat

Start a chat from any page on the site. For account or legal queries, select the Account Help option so your message reaches the right team without delay.

Email Support

Send detailed legal or account queries to our support address. Include your registered email and the transaction reference if your query involves a bKash, Nagad, or Rocket payment.

Account Help Centre

Log in and visit the Help section to raise a formal account dispute or request a review of a suspended account. Responses are sent to your registered email.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We keep your account data secure and only use it to operate your account, process payments, and meet our legal obligations. Here is how we handle the key areas that matter to you.

Payment Data

Your bKash, Nagad, and Rocket wallet details are used only to process the transaction you initiate. We do not store full wallet credentials and do not share payment data with third parties outside of processing.

Account Security

Your account is protected by password and, where enabled, OTP verification sent to your registered mobile number. Log out after each session on shared devices to keep your account secure.

Data Retention

We retain account and transaction records for as long as required by applicable law and our internal compliance obligations. You can request a summary of the data we hold by contacting support.

Requesting Changes

To update your registered details or request deletion of your account data, contact support via live chat or email. Identity verification is required before any changes are applied.

Common Questions About Terms and Account Rights

These are the questions we hear most often about how our legal terms work in practice.

Access depends on your local law and whether your region is eligible. We recommend checking the legal position in your area before opening an account, as we cannot confirm legality for every location.

Funds in a suspended account are held pending review. Once the review is complete, eligible balances are returned via the same wallet — bKash to bKash, Nagad to Nagad — after identity verification.

Contact our support team via live chat or email with your registered account details. We will verify your identity and provide a summary of the data we hold within a reasonable timeframe.

Yes. Submit a closure request through the Account Help Centre or via email. Some records are retained for legal compliance purposes even after closure, but we will explain what is kept and why.

Contact us immediately via live chat. We can place a temporary hold on your account while we investigate. Change your password and check your registered mobile number for any OTP activity you did not initiate.

We notify you by email to your registered address when we make material changes. Continuing to use your account after that notification means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.